BE BETTER - PERFORM BETTER - MANAGE BETTER

Who to talk to?  How to talk to them?  What rights to individuals have? What other sources of evidence are there?  What about data protection?  How thorough do we need to be?  What about the soft skills required to undertake investigatory interviews.  This course will prepare individuals to be able to confidently undertake such an important part of a disciplinary, grievance or whistleblowing process. 

Managing a disciplinary process can be daunting.  You must be able to appropriately structure a meeting, analyse data, ask the right questions in the right way (and avoid asking the wrong questions) and have a sound understanding of the employee's rights and your obligations.  This course will prepare individuals to be able to undertake disciplinary hearings and ensure that the outcomes are consistent and appropriate. 

This is an issue that too many managers shy away from.  The management of performance - both good and bad - is an essential factor in determining success of teams and organisations.  

Because if you don't, not only will your poor performers continue to perform poorly, the performance of your good performers may decrease as they simply 'don't see the point' of trying so hard.  

This is one of the most challenging tasks of a manager or supervisor.  To hold employees to account for their absence whilst also being mindful of obligations relating to health and potential disabilities.  This course will provide individuals with the relevant knowledge and soft skills to address such difficult topics with members of their teams and to help and assist them where appropriate to do so whilst being mindful of the effect that their absence has on their colleagues and the performance of the business. 

Conflicts and disputes in your business cost you time and money.  Effective and timely management of grievances is essential to ensure that you maintain a productive and engaged workforce.  It is also necessary to understand the legal risks and complexities that may occur when managing grievances and complaints which may address issues such as bullying or harassment.  This course will not only give your managers the necessary knowledge but also the soft skills to be able to address difficult and sensitive areas of conflict. 

Being able to follow a process is only half of it.  If managers are ill equipped to conduct sensitive conversations with their team members then the desired outcomes are less likely to be achieved.  And the approach required varies according to the type of meeting - be they informal or formal, the personality of the employee, the history and context of the situation, the business objectives underlying the reason for the conversation - and of course the legal considerations.  

Since the introduction of the General Data Protection Regulation (GDPR) and the UK's Data Protection Act of 2018, the obligations and restrictions placed on the collection, use, processing and security of data of your employees has increased significantly.  It is essential that as part of the steps that you take to protect the data of your employees that your managers understand how and what data they collect, how they (and where appropriate, others) access it, how it is stored and how to ensure it is secure.  

Many employers have employee consultation forums or groups of some sort, be they through a formal arrangements with a trade union / an Information and Consultation Committee set up in accordance with the applicable I&C Regulations or a more informal Employee Consultation Forum (or however labelled within your business).  This course will train your representatives on their role as an employee representatives, how to conduct themselves in meeting and  how to best represent their constituencies.

In a tight labour market, your ability to recruit the right individual from the outset become even more important.  To do so, safely within the law, you need to structure your recruitment process from advertising, testing, interview techniques and competency structures.  This course will guide managers through the process to ensure they understand the legal background and the need for clarity about the essential and desired requirements for the vacant role to ensure you get the right person.

The management of redundancies can be one of the most difficult and stressful tasks a manager ever needs to conduct.  It often requires managers to choose who should be remaining in employment - or not.  This course will explain the full legal obligations of redundancy consultation (both collective and individual), how to score employees and how to conduct consultation meetings with employee representatives and individual employees. 

Transfers of Undertakings - or put more simply, the transfer of (usually) services from one company to another - has a significant impact on employees and can be quite unnerving.  This course will explain your legal obligations to your employees (whether you are to be the new employer, or you are the 'old' employer), your consultation obligations with employee representatives and how to manage the issues from employees which are likely to arise.